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With the earlier 6 months problems have already been expanding, team turnover costs are double the average of your Indonesian contact centre business and workers have started to stop Operating by means of strikes, protesting exterior Celltel’s gates.
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An post in a number one Australian newspaper highlighted serious fears with the schooling of staff members webpage within the Celltel Indonesian call centre. According to responsible investigate and resources, the posting states:
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The Indonesian functions include 1500 workforce and 50 supervisors of different levels. An functioning web-site has been finalised for The brand new connect with centre in a place that was Beforehand regarded as not a economically created region in comparison to your Considerably well known city regions.